Saturday, January 8, 2011

Customer Service Representatives we Dread!

Shopping is supposed to be fun, theraputic and satisfying, so we are led to believe. However, these shop assistant types tend to mar the experience.

1. The Ignoramus - Characterised by being keen but genuinely not knowing what they stock, where anything is or how to order it in for you. Often need to ask at least three co-workers for help to complete your simple transaction. Unsure what a cash register is and how it works.

2. The Flirt - The only selling this rep is doing is of themselves, to their co-worker. They openly crack onto their work crush with the usual cringey methods of teasing, hitting, laughing at stupid in-jokes and doing anything but being helpful to the customers. You're left at the counter for ages feeling like a third wheel on a teenage date.

3. The Patroniser - Usually an older woman and often in stores where you already feel a bit intimidated, eg. a lingerie store, bridal shop, etc. Y'know the Prue and Trude type (from Kath and Kim). They think their store is a cut above the others, that customers are "clients" and want you to feel as bad about yourself as possible.

4. The Liar - I realise shop assistants are their to sell but sometimes the advice you get is a little dishonest. If anything is too small they'll tell you it will "give" and if anything is too large they tell you it will "shrink in the wash". Will tell you a giant purple mumu is "really flattering" and "so in this season". If they sense you are a little unsure of the product you are buying they sell you all this extra stuff you don't really need.

5. The Lazy-Bones - This worker obviously has no vested interest in the store because they can not be bothered making any sales. They can be seen chewing gum, looking dishevelled and texting under the counter. They answer any question with, "You'll have to check the shelves, that's all we have," after pretending not to hear you a few times. 

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